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Our Policy

Payment:
Please ensure your shipping address is correct when the order is placed.  I am not responsible for lost packages as a result of incorrect shipping addresses.
All items are packed with care and sent in a strong shipping envelope or box.  I strive to send all custom orders out within 4-7 business days of purchase.  U.S. deliveries are sent by First Class Mail and should be to you within 4-10 days, excepting busy times of the year.  Please contact me prior to payment if you wish me to ship at a different address. Package will include tracking / delivery confirmation number.
I do ship internationally.  I will charge a shipping price and I do refund gross excess shipping charges.  Unfortunately, I am not responsible for any duties / taxes / customs fees charged by other countries at customs.  This tax is the responsibility of the buyer solely.

 

Refunds and Exchanges:
Customers must contact me to request a return, and I will provide you with my shipping address.  Once I receive the item, I will issue you a full refund.  The items must be unused and in good condition.  Return shipping costs are your responsibility.  At that point, you may place a new order for the correct size or fabric.
This policy ensures that exchanges are processed in a timely manner.