Please ensure your shipping address is correct when the order is placed. I am not responsible for lost packages as a result of incorrect shipping addresses.
All items are packed with care and sent in a strong shipping envelope or box. I strive to send all custom orders out within 4-7 business days of purchase. U.S. deliveries are sent by First Class Mail and should be to you within 4-10 days, excepting busy times of the year. Please contact me prior to payment if you wish me to ship at a different address. Package will include tracking / delivery confirmation number.
I do ship internationally. I will charge a shipping price and I do refund gross excess shipping charges. Unfortunately, I am not responsible for any duties / taxes / customs fees charged by other countries at customs. This tax is the responsibility of the buyer solely.
Refunds and Exchanges:
Customers must contact me to request a return, and I will provide you with my shipping address. Once I receive the item, I will issue you a full refund. The items must be unused and in good condition. Return shipping costs are your responsibility. At that point, you may place a new order for the correct size or fabric.
This policy ensures that exchanges are processed in a timely manner.